Return and Exchange Policy

Returns & Exchange Policy

At Reba Aura, we are committed to providing a seamless and enjoyable shopping experience. Since most of our products are handcrafted by skilled artisans across India, each piece is unique and may feature slight variations in color, texture, or finish, which are a natural characteristic of handmade products.

Every product undergoes strict quality checks before dispatch to ensure it reaches you in excellent condition.

Return Policy

No Refunds

Reba Aura does not offer refunds on any purchases. We only provide exchanges as per the policy outlined below.

Damaged or Incorrect Products

If you receive a damaged product or an incorrect item, please notify us within 3 days of delivery by emailing us at vj.rebaaura@gmail.com with:

  • Your Order Number

  • Clear photographs of the product received

  • A brief description of the issue

Upon verification, we will arrange a replacement for the affected item.

Products must be returned:

  • Unused and unworn

  • In their original packaging

  • Along with all tags, accessories, and documentation received

Exchange Policy

If you are not satisfied with your purchase due to reasons such as:

  • Size concerns

  • Color preference

  • Product appearance

  • Comfort or fit issues

You may request an exchange within 3 days of delivery.

Exchange Charges

For exchanges requested due to personal preference rather than damage or incorrect shipment:

  • Reverse pickup charges and re-shipping charges are applicable.

  • A flat exchange fee of ₹400 will be charged across India.

Alternatively, customers may self-ship the product to our warehouse. If a self-shipping option is approved by our team, shipping charges up to ₹110 may be reimbursed upon successful receipt and inspection of the returned item.

Exchange Procedure

  1. Email us at vj.rebaaura@gmail.com within 3 days of delivery.

  2. Include your Order Number, product photographs, and reason for exchange.

  3. Our support team will review your request within 24–48 business hours.

  4. Once approved, the product must be returned in its original condition and packaging.

  5. After the returned item is received and passes quality inspection, the replacement product will be dispatched within 3 working days, subject to stock availability.

Important Conditions

  • Exchange requests must be initiated within 3 days of delivery.

  • Products must be unused, unworn, and in original packaging.

  • Each product is eligible for one exchange only.

  • All exchanges are subject to product availability.

  • Exchange processing and delivery may take longer than standard shipping timelines.

  • Products purchased during sales, promotions, or special offers are not eligible for exchange.

  • Home décor items, bags, Rakhi collections, and other specifically marked non-exchangeable items are not eligible for exchange or return.

  • Sarees cannot be exchanged for jewellery products, and jewellery cannot be exchanged for sarees.

  • International orders are not eligible for returns or exchanges.

  • Reba Aura will not be responsible for any damages occurring after successful delivery within India, including shipments forwarded internationally by customers.

Product Appearance Disclaimer

We make every effort to display product colors, designs, and details as accurately as possible. However, actual colors may vary slightly depending on your device screen settings, display resolution, and lighting conditions.

We encourage customers to carefully review product descriptions, dimensions, and model images before placing an order.

Contact Us

For any exchange-related assistance, please contact us:

Email: support@rebaaura.in
Website: www.rebaaura.in

Our customer support team will be happy to assist you.